At SnapMaids, we believe in a seamless and hassle-free cleaning experience that not only fits but respects your schedule. As part of this commitment, we enable you to choose your cleaning day during your initial booking, ensuring that our service aligns perfectly with your routine.

1. Three-Day Reminder Email:
   To assist you in planning your week, we send an email reminder three days ahead of your scheduled cleaning day. This friendly reminder ensures that the SnapMaids cleaning appointment is noted on your calendar, helping to pave the way for a successful and efficient service.
2. Day-Before Estimated Arrival Window:
   In a bid to respect your valuable time, you will receive a text message a day prior to your scheduled service, providing an estimated arrival window for our cleaning team. This heads-up allows you ample time to make any necessary adjustments to your schedule and aids us in honoring our guarantee of your chosen cleaning day.
3. Real-Time ETA Updates:
   Thanks to the advantages of GPS technology, we can share real-time updates on our technician's arrival. You'll receive a text message as soon as our cleaning team is en route to your home, removing any uncertainty and keeping you fully informed.

Lastly, while we strive to adhere to the provided arrival window, we kindly ask for a touch of flexibility on your service day. Occasional variations may occur due to unforeseen circumstances, but rest assured, any changes will be promptly communicated via text. This wiggle room helps us ensure a top-tier experience that prioritizes your satisfaction above all else.

At SnapMaids, we're not just about delivering a spotless home; we're committed to offering a service experience that is in sync with your schedule and respects your time.

SnapMaids is your partner in maintaining a cleaner, healthier, and happier home. We specialize in routine housekeeping, deep cleaning, and move-in/out cleaning, focusing on making your living spaces fresh and welcoming.

Beyond Our Domain:

For services beyond our expertise, we're more than happy to connect you to our trusted partners.

Tasks such as paint removal, wall washing, dishwashing, polishing glassware, laundry services, and emptying diaper pails or pet litter boxes fall outside our domain. Professional organizing, cleaning mini-blinds, hauling/trash removal, hoarder services, biohazard cleaning or cleaning of infested homes are specialized areas that require specific expertise. We recommend seeking specialist providers to handle these tasks with the care they require.

Cleaning electronic screens, the insides of curio or china cabinets, and exterior cleaning should also be entrusted to a specialist to ensure safe handling.

For safety reasons, we restrict our services to tasks within an 8 ft. reach. Cleaning tasks above this height, like chandelier cleaning, should be left to equipped professionals.

We clean around your furniture and appliances without moving them, to ensure their safety.

For carpet cleaning needs, we're pleased to refer you to Excel Carpet Cleaning, specialists in reviving your carpets. Find out more about them at Excel Carpet Cleaning.

At SnapMaids, we prioritize providing an excellent cleaning service while safeguarding your belongings and our cleaning professionals. We appreciate your understanding and cooperation in enabling us to offer you the best possible service.

Modifying your appointment with SnapMaids is easy and convenient. All change requests must be submitted through our Schedule Change Form, available at this link: Schedule Change Form.

Our Office Hours: Monday to Friday, 8 AM to 5 PM. Any communication outside of these hours will be considered received on the next business day.

Notification Period: For any changes or cancellations, we kindly ask for a minimum of 2 full business days' notice. This helps us manage our schedule effectively, ensuring top-notch service for all our valued clients.

For example, if you have a regular cleaning appointment on a Monday, please let us know by end-of-day on the preceding Thursday if you need to reschedule.

Important: Any schedule changes apply only to the specific date identified in the form and will not impact your recurring schedule. For instance, if you're a bi-weekly client and want to reschedule a single cleaning to the following week, this results in two sequential visits to retain your recurring slot in our schedule.

For adjusting your entire recurring schedule, please reach out to our office directly at 234-271-2213.

Skipping a visit? We're committed to our Fair-Pricing Promise, providing you with consistent rates for weekly, bi-weekly, and monthly services. Your billing is based on the time between visits to ensure fairness and transparency. If the interval between services exceeds 4 weeks, your next visit may be billed at our current hourly rate to account for the additional cleaning time required. Rest assured, we'll always communicate any rate adjustments with clarity and understanding.

To ensure we can serve all our clients efficiently, kindly give us a heads up if you need to make any changes. Service cancellations or rescheduling with less than 48 business hours' notice will require a compensatory fee equal to 50% of the booking total.

We appreciate your understanding, and our friendly team is always here to assist you!

We understand that life can be unpredictable, and sometimes, plans must change. Yet, every SnapMaids appointment made represents time that our technicians have reserved exclusively for you. For that reason, we kindly request that you provide us with at least 48 business hours notice for any changes to your appointment.

Should changes come with shorter notice, a compensatory measure of 50% of the booking total is necessary. This isn't a punitive action, but rather a necessary step to safeguard our technicians from loss of income. At SnapMaids, we're committed to the principle of being a 'people first' company. Ensuring that our dedicated staff are treated fairly means that we can continue to provide you with the exceptional, consistent service that you expect and deserve.

A 75% measure applies for same-day schedule changes. Similarly, if our team finds itself unable to gain access to your home due to a lockout, a similar compensatory measure would need to be applied. This helps us continue to deliver our services efficiently and effectively to all clients.

By maintaining a harmonious balance in respecting each other's time, we can continue to provide a cleaning service that aims to exceed expectations and bring delight into your homes. Your understanding and cooperation help us uphold this mutual respect, and for that, we are genuinely grateful.

At SnapMaids, our dedication goes beyond making your home sparkle - we're committed to delivering a service that goes above and beyond your expectations. As part of our commitment, we want to ensure clear communication and full transparency regarding the services we provide.

1. Housekeeping Services:
   While our core service is thorough cleaning, we also offer additional housekeeping services such as general tidying up, decluttering countertops, and picking up toys. These tasks are considered separate from our standard cleaning package and are billed accordingly. For more details, we invite you to check our service menu.
2. Bed Linen Changes:
   We understand the comfort of a freshly made bed. That's why we offer bed linen changes as an additional service. Many of our cleaning packages even include one complimentary bed linen change per visit.
3. Specialized Cleaning Services:
   Your home may occasionally require specialized services, such as removal of hard water, rust, or calcium. While our team is equipped to handle many of these tasks, some fall beyond our scope, such as tackling embedded mold in caulking, water etching on glass, or grout staining. If this is the case, we're more than willing to refer you to a trusted cleaning professional who specializes in these areas.
4. Appliance and Window Cleaning:
   Upon request, we offer cleaning services for the interiors of your ovens and refrigerators, as well as interior window and window track cleaning. Additionally, we provide hand washing for all types of blinds (excluding mini blinds). These services can be added for an additional cost.

Change in Regular Appointments:
Life can be unpredictable, and you may need to change or skip your regular appointment at times. In such cases, please note that the cost of your next visit will be adjusted based on the time elapsed between visits.

For us, clear communication and setting the right expectations form the cornerstone of our services. So, if you have any changes in mind or need additional services, we recommend reaching out to our office. This helps us customize your cleaning plan to fit your needs perfectly and ensure we deliver the SnapMaids service experience you deserve.

Your SnapMaids cleaning experience is meant to be effortless and satisfying. To ensure we can offer you the best service possible, here are some tips to prepare your home prior to your visit:

1. Home Sweet Home: To set the stage for a successful clean, we encourage you to clear dishes, laundry, and clutter. This simple step lets us focus on what we do best—making your home sparkle! It helps us work more effectively and ensures an efficient cleaning process.
2. Valuables: Secure and Safe: Before we arrive, please consider securing your valuables and important documents. This preventive measure reduces worry and allows us to concentrate solely on cleaning. Your peace of mind is important to us, and this action helps foster a trusting and focused environment.
3. Health is Wealth: We regard hygiene as the heart of our service. To achieve the highest standard of cleanliness, we request that each bathroom in your home has its own toilet brush. This seemingly small step is pivotal in maintaining rigorous cleanliness standards.
4. A Respectful Approach: We respect the importance of your personal space and the well-being of your furniture and floors. Our approach centers on cleaning around your furniture rather than moving it, demonstrating our commitment to providing a thorough clean with respect for your belongings.
5. Proper Lighting: Adequate lighting is crucial for us to provide a meticulous cleaning. Please ensure that each room we'll be cleaning has sufficient lighting. Proper lighting helps us spot and address areas that may need extra attention. If you have rooms with insufficient lighting, please inform us before your service, and we'll make arrangements to bring additional lighting equipment.
6. Patience Makes Perfect: Occasionally, creating a spotless haven might take more than one visit, particularly if some areas need extra care. Regardless of the number of visits, we're dedicated to making your home shine. After all, patience yields immaculate results, and an impeccably clean home is no exception. Please be aware that some dust resettlement may occur after cleaning. While we strive to limit dust in the air by vacuuming as much as possible, we focus on providing you with a fresh and clean environment.
7. Review and Request: Clients must review service details and notify the office of any additional requests prior to your visit. At SnapMaids, our mission is to make your home gleam with cleanliness. Your preparation, coupled with our attention to detail, helps us deliver the best possible service. Together, let's make your home the cleanest it's ever been!

At SnapMaids, we believe in delivering only the best. It's not just about sparkling floors and shiny surfaces; it's about the trust, reliability, and respect that our certified professional cleaning technicians bring to your home. That's why our recruitment process is one of the most stringent in the industry.

We select less than 3% of applicants, choosing those who share our commitment to excellence. Once selected, these individuals undertake rigorous behavioral assessments and certified training. Only then do they earn the title of SnapMaids certified professional cleaning technicians.

As a part of their initiation, our new technicians are mentored one-on-one by our most seasoned leaders. This mentorship ensures each member of our team is fully equipped to care for your home, guaranteeing the consistent quality and dedication you've come to expect from SnapMaids.

All technicians are covered under our worker's compensation policy, liability insurance, and bond, providing an added layer of protection and peace of mind for you and our valued team members. Rest assured that your home is in the hands of trained professionals who take pride in their work and uphold our commitment to excellence.

At SnapMaids, we have a soft spot for your furry friends! We understand that pets are a cherished part of your family, and we're always thrilled to meet them. But just like humans, pets have their unique personalities and comfort zones.

If your pets are friendly and comfortable with visitors, we're more than happy to have them out and about while we do our cleaning magic. Our cleaning technicians are experienced around pets and know to treat them with respect and care.

However, for the safety of our team and the wellbeing of your pet, if they tend to be anxious or show signs of aggression with new people in their space, we kindly ask that you secure them in a comfortable and safe area during our visit.

This helps us to carry out our tasks more efficiently, reducing the potential for accidents or misunderstandings that might stress out your furry friend. After all, we want our cleaning visit to be a positive experience for everyone in the household – two-legged and four-legged alike!

Remember, your cooperation in this matter helps us give you, and your pet, the best experience possible.

At SnapMaids, our commitment to customer satisfaction shines as brightly as the homes we clean. When we discuss service costs, we strive for clarity and fairness every step of the way. We create our initial cleaning estimate based on a thorough conversation with you, understanding your home's unique features and needs.

As our professional technicians dive into their work, they may uncover areas in your home that could benefit from a little extra care or time. Perhaps there are cherished collectibles that require delicate handling, or well-loved areas of your home that need additional attention.

In these cases, we uphold our promise of transparent communication. We will connect with you, explain what we've discovered, and discuss the options. You can choose to extend the cleaning time to ensure every corner of your home gets the attention it deserves, or continue with the original plan, prioritizing specific areas.

Please rest assured, SnapMaids values your trust. We will never adjust your service cost or extend cleaning time without your express approval. On the rare occasion that we can't reach you and the service can't proceed as initially planned, we might need to reschedule, which could incur a minimal trip fee.

Your satisfaction is our ultimate reward. Through our transparent practices and exceptional service, we aim to make your home the cleanest it's ever been. Partner with us, and let's create a fresh, sparkling environment you'll love!

At SnapMaids, we strive to make every part of your experience as smooth and effortless as possible, and that includes payments. All initial or non-recurring visits require a 50% deposit, with full payment due at service completion for residential clients via credit card or for commercial clients via credit card/check.

If payment is declined, our office will promptly notify you to update the payment method. Rest assured, we use a secure, SSL-encrypted payment platform to process your payments. We accept all major cards, including Visa, MasterCard, American Express, and Discover.

Your payment is processed the day after your home cleaning service. For Friday bookings, payments are processed the following Monday. It's our way of ensuring transparency and convenience in transactions.

Late Payments: We understand that unforeseen circumstances can arise, and we're here to work with you. However, if a payment is not received by the due date, a late fee may be applied. If a payment is still not received after seven days, we may need to temporarily suspend your service until the balance is settled.

Your satisfaction is our priority, and we appreciate your cooperation in keeping the payment process efficient and hassle-free. Let's continue to make your home shine with SnapMaids!

While tipping isn't expected, it is a wonderful way to acknowledge your technician's dedication and diligence. Should you wish to tip, there are several convenient methods:

Cash: The good old-fashioned way. Feel free to leave a cash tip for your technician. They will appreciate the gesture!

Invoice: Within your client portal, you can easily add a tip to your invoice. It's a simple and straightforward way to express your gratitude.

Phone: If you prefer, you can also phone our office to arrange for a tip to be added to your payment.

Online: If digital transactions are your preference, you may utilize our online platform to tip your technician. Just visit this link and follow the easy steps.

Remember, 100% of the tip goes directly to the technician. It's your way of saying a personal thank you for their hard work!

At SnapMaids, we deeply understand the value and importance of your belongings, whether it's their monetary worth or the sentiment they carry. We want to assure you that our dedicated professionals exercise the utmost care while cleaning. However, as we all know, accidents can occasionally happen.

When it comes to items of extreme value, fragility, or sentimentality, such as curio cabinets, figurines, or glassware, we advise that these be cleaned by you to prevent any potential mishaps. We believe that such items deserve your personal touch.

It's always helpful when you inform us of anything loose or already damaged before we start our service. This enables us to make a note of it and proceed with extra caution. Our team will also carry out a walkthrough before starting your initial cleaning to document any pre-existing damages.

In the rare event of an accident, our approach is detailed and fair:

Accidental Damage: In some situations, the accident may involve items that are improperly placed, unstable, naturally fragile, or have aged and become delicate. While we strive to handle everything with care, we cannot be held liable for the breakage of such items. We appreciate your understanding and cooperation in securing such items before our service.

Negligent Damage: If, on the rare occasion, an item is damaged clearly due to an oversight by a SnapMaids professional, we'll make it right. We'll aim to replace or repair the item when possible or compensate for the cost of the damaged item up to $200.00, given that the item's value can be verified.

For cluttered areas in your home, we reserve the right to skip these areas to prevent any damage to items or potential harm to our cleaning professionals.

Should there be an incident of breakage or damage, we kindly ask you to notify us as soon as possible by calling us at 234-271-2213. Prompt reporting, within seven days of the incident, allows us to resolve the issue swiftly. Please save the damaged item for our inspection.

Our priority is not only to provide excellent cleaning service but also to protect your valued possessions while doing so. At SnapMaids, your trust is as important as your satisfaction.

At SnapMaids, our core commitment is to the well-being of our clients and our cleaning professionals. We seek your collaboration to ensure a satisfying, seamless, and safe cleaning experience.

House Conditions:
Our skilled teams are equipped to tackle various cleaning tasks. However, if there are severe biohazards or pest infestations present, it would be beneficial for them to be professionally managed before our team's arrival to enable thorough cleaning.

Comfortable Climate:
We aspire to deliver a superior cleaning experience, and a comfortable working environment greatly contributes to that. Hence, we kindly ask you to maintain a home temperature between 60-75 degrees Fahrenheit during our service.

Physical Safety Precautions:
Our professionals' safety is paramount, and some activities like climbing beyond a second step on a ladder or moving heavy items could pose unnecessary risks. If areas behind large furniture or appliances need cleaning, we appreciate your assistance in moving these items before our arrival.

Smooth Cleaning Process:
To allow our professionals to concentrate on their work and deliver the best service, we ask for minimum distractions during the cleaning process. We also kindly request that a safe distance is maintained while our team is at work. This includes ensuring that pets are secured and children are supervised.

Personal Items:
To create a more comfortable working environment, we ask that personal items such as firearms are securely stored away. If you smoke, we kindly request you to refrain from doing so near our cleaning professionals.

In the event that our cleaning technicians encounter conditions that compromise their safety or prevent them from performing their work effectively, we reserve the right to discontinue service. In such situations, the full service fee would be due.

Thank you for understanding and contributing to a positive cleaning experience. Together, we can uphold a safe and respectful environment, allowing your home to shine while ensuring the wellbeing of our dedicated SnapMaids team.

SnapMaids takes pride in our skilled and dedicated team. We believe in continuous learning and the importance of professional growth, which is why you might sometimes see a 'technician in training' during your service.

Our training program is designed to uphold our high standards and cultivate the expertise that makes our cleaning professionals shine. This process involves hands-on learning, where trainees get to observe and assist our seasoned professionals during actual cleaning services.

So, what can you expect when a technician in training is present?

Respectful Presence: Our trainees are guided by our core values of respect and professionalism. They will be present to observe and learn without interfering in the cleaning process or your routine. Rest assured, the presence of a trainee will not extend the duration of your service.

Guided Assistance: At times, our seasoned professionals might allow trainees to perform some tasks under close supervision. This hands-on experience is crucial in their training but rest assured, it's always conducted with utmost attention to quality and care for your property.

Zero Compromise on Quality: The inclusion of a trainee in your service does not affect our commitment to excellence. Our seasoned professionals always supervise their work, ensuring that the quality of the service remains top-notch.

At SnapMaids, we believe in nurturing a strong team that is constantly evolving and improving. Your understanding and acceptance of our training process are greatly appreciated. It helps us build a team that's more skilled, confident, and ready to deliver the high-quality cleaning service you've come to expect from us.

At SnapMaids, we invest significantly in our team's training and development to ensure we deliver outstanding service. We kindly ask our clients not to directly hire any past or present SnapMaids staff for a period of at least 2 years from the date they last worked for us. Violation of this policy may lead to a referral fee of $3,500, acknowledging our investment in the team's training and development.

At SnapMaids, we understand that everyone has their favorite scent or a tried-and-true cleaner that brings comfort and joy to their home. We're more than happy to oblige if you'd like us to use your preferred cleaning products or tools, as long as they align with our safety and ethical standards.

Surfaces such as hardwood floors and natural stone should be in good condition and ready to clean without causing harm to the surfaces when using a neutral pH cleaner. SnapMaids utilizes non-toxic, eco-friendly products that are not only effective in cleaning but also gentle on surfaces, ensuring your home stays both clean and safe.

While we're skilled at handling a variety of cleaning products and tools, we want to ensure your utmost satisfaction and the safety of both our clients and cleaning professionals. We clean without the use of bleach; however, please understand that, in the event you provide the cleaning products, SnapMaids cannot be held liable for any damage caused by them. Moreover, for the safety of our team and to prevent adverse health effects, we reserve the right to refuse the use of any product that has proven negative health impacts.

Rest assured, your home's well-being and your happiness are our top priorities. Together, we can create a cleaning experience that brings delight and freshness to your living spaces using your favorite scents and trusted cleaners. Let's make your home shine exactly the way you want it to!

We know that managing a busy household or a bustling office space can be a real juggling act. That's why we're here - to take the cleaning off your hands!

Just a heads up: If you've got other contractors or service providers popping in and out while we're doing our thing, things can get a bit complicated. For the sake of keeping things crystal clear and to make sure you're getting the top-notch service you deserve, here's our stance:

1. If there are other service providers working in your space at the same time as us, we can't be responsible for the mess they might leave behind. Our crew does a stellar job, but dust, footprints, and other signs of work can sneak in after we're done. 
2. It's super important that you let us know if there are going to be other people working in your space when we're scheduled to clean. It helps us plan and keeps everything smooth sailing!
3. If there's other work going on during our cleaning, our usual 100% Happiness Guarantee can't apply. We just can't guarantee a perfect finish if there's more work being done after we leave. It's a bit like cooking a gourmet meal in the middle of a food fight!
4. If the presence of other teams complicates our job or delays our work, we retain the right to adjust our schedule or charges. Don’t worry, we’ll send you written updates if this happens!

We're all about making your space squeaky clean and your life a little easier. So let us in on what's happening in your home or office during our service hours. Your cooperation helps us give you the top-notch service you deserve!

Power or Utilities Outage: In the rare event of a power or utilities outage during your scheduled cleaning service, our technicians will take all necessary precautions to ensure their safety and the security of your home. They will inform the office immediately, and if needed, the service may need to be rescheduled. Rest assured, we'll work closely with you to find the best solution and minimize any inconvenience. In the event that the service cannot be completed due to the outage, you will not be responsible for the full service rate.

Technician Safety: Our technicians' well-being is of utmost importance to us. If at any point during the cleaning service, one of our technicians feels unsafe due to any reason, they will immediately halt the work and notify the office. We will address the situation promptly and make any necessary adjustments to ensure the safety of our team members while still providing you with exceptional service. However, if the unsafe environment is caused by the client or the client's pets, and the service cannot be completed, the client will be responsible for the full service rate.

Aggressive Pet Handling: We love pets, but we understand that some pets may feel uncomfortable or anxious during a cleaning session. If one of our technicians encounters an aggressive or stressed pet, they will prioritize their safety and halt the service if necessary. Our team will then consult with you to discuss the best course of action, which may include rescheduling the cleaning or finding a solution that ensures a safe environment for both our technicians and your beloved pet. However, if the aggressive behavior of the pet creates an unsafe environment and the service cannot be completed, the client will be responsible for the full service rate.

Please know that we are committed to handling unexpected situations with care, professionalism, and open communication. If you have any concerns or encounter any issues during your service, please don't hesitate to reach out to our office. We're here to make your experience with SnapMaids as smooth and enjoyable as possible.

At SnapMaids, we prioritize the safety and well-being of both our valued clients and our dedicated team members. Here's how we handle situations related to inclement weather:

Adverse Road Conditions: Being located in Northeast Ohio, we understand that weather can be unpredictable, leading to hazardous road conditions. In such cases, we may need to reschedule morning cleaning appointments to ensure the safety of our team and to avoid any unnecessary risks. Rest assured that any rescheduling will be done with your convenience in mind.

Client Home Preparations: To ensure a smooth cleaning experience during inclement weather, we kindly request our clients to clear driveways, walkways, and entries of ice and snow. By doing so, you help our team members access your home safely, allowing us to provide you with the exceptional service you deserve.

School Closures: We understand that school closures can impact our team members who have children. In such situations, we may need to reschedule some cleaning appointments. Our aim is to inform you as early as possible if any changes occur, ensuring minimal disruption to your schedule.

Our commitment to transparent communication and exceptional service extends to every aspect of our operations, including dealing with inclement weather. You can rely on SnapMaids to handle any weather-related challenges with care and professionalism, so you can enjoy a clean and happy home, rain or shine!

We know that moving can be a hectic process, and cleaning is just one part of the puzzle. At SnapMaids, our move-in/move-out cleanings are designed to be thorough and efficient, helping to ease your transition. Here's how you can prepare for your upcoming cleaning service:

1. Clear the Space: Before we arrive, ensure that all personal items and furniture have been removed from the home. This allows us to access every nook and cranny, ensuring a detailed clean that leaves no spot untouched.
2. Ensure Utilities are Active: It's important that the home has running water and electricity on the day of the service. Our cleaning tasks involve the use of water, electricity, and sometimes appliances. We'll need these utilities to perform our job effectively.
3. Maintain a Comfortable Environment: Please make sure the temperature in the home is comfortable for working conditions. Cleaning is a physically demanding job, and a reasonable temperature helps our team perform at their best.
4. Trash Removal: Trash removal is outside of our scope of work, and we kindly request that any garbage or waste be disposed of before our arrival. This way, we can focus on what we do best - delivering a deep, thorough clean.

Remember, our goal is to provide a clean slate, helping you to effortlessly transition into or out of your space. With these preparations in place, we'll be equipped to deliver a top-notch cleaning service, leaving your home spotless and inviting.

To make our cleaning services as efficient as possible, we ask for a free parking spot within a 2-minute walk from your home. This simple step can streamline our services and help us serve you better.

If free parking is not available and we incur parking fees, these will be added to your invoice.

If parking is not available to the cleaners, and we are unable to reach you, your appointment will be canceled and/or rescheduled. In the event that this happens, a 75% compensatory measure will be applied.

Thank you for your cooperation in ensuring a smooth and seamless cleaning experience!

At SnapMaids, we value your trust and prioritize your safety above all else. That's why we've designed a seamless and secure entry process to ensure a worry-free cleaning experience. You have the freedom to choose the method that best suits your convenience:

1. In-Person Greeting: If you prefer a personal touch, you can be present at your home during the scheduled service to greet our cleaning professionals. We'd love to meet you in person and ensure you feel comfortable throughout the process.
2. Key Under Mat or Lockbox: For your convenience, leave a key in a secure, pre-arranged location like a doormat or lockbox. Just provide us with the necessary instructions to locate the key or combination. Please note, we can't be held liable for any theft or damages if a door is left unlocked or a key is placed in an unsecured spot.
3. Access Codes or Electronic Locks: For those with electronic locks, provide us with a temporary or permanent access code. Rest assured, the code will only be used during the scheduled cleaning.
   Building Management: If you live in an apartment complex or gated community, we can coordinate with your building management or concierge for access.
4. Your Security Matters: Your security and peace of mind are paramount, and our cleaning technicians are fully insured, with GPS-tracked routes for added safety. Choose SnapMaids as your trusted partner for a sparkling clean home.

Lockouts: In the rare event that we encounter difficulty accessing your home, we'll wait for up to 15 minutes. If entry remains unattainable, we'll consider it a lockout situation. We do our utmost to prevent these occurrences as they can affect our team's schedule and disrupt other clients' appointments. In such cases, a compensatory measure equal to 75% of the service cost will be applied.

Home Alarm Systems: To avoid any false-alarm charges due to code changes, we kindly ask you to inform us of any updates before we service your home. At SnapMaids, your security is our top priority, and we handle it with the utmost care and attention. Please be aware that we won't be liable for any false-alarm charges resulting from code changes not communicated to us before our visit.

At SnapMaids, we pride ourselves on being more than just a cleaning service. As a family-owned business, we are deeply invested in fostering lasting relationships with our clients. We believe that each cleaning service is as unique as the home we are working in and the person we are providing service for. This individual touch is what sets us apart.

Yet, we recognize that achieving this level of personalized service would not be possible without your valuable input. As much as we strive for excellence, we also acknowledge that sometimes we might miss the mark. When that happens, we want to know about it. Not because we enjoy hearing about missed spots, but because your feedback is our compass—it guides our improvement and sharpens our skills.

We value your feedback, and there are several ways you can share your thoughts with us:

1. Routine follow-up calls and texts: Our team will reach out to check how we did after each cleaning service.
2. Handy scorecards: We provide scorecards for you to rate your cleaning experience and provide comments.
3. Direct communication: You can call our office, send us a text, or drop us an email with your feedback.

Open communication is the cornerstone of our service, and we've made it easy for you to let us know how we're doing. We're always here, ready to listen and act on your comments and concerns.

Remember, cleaning is a very personalized and subjective service. What may work for one client may not for another. We respect these differences, and we're dedicated to creating a cleaning experience that fits you perfectly. But to do that, we need to hear from you.

Because, at the end of the day, we're not just about making homes sparkle. We're about making our clients happy, building relationships based on trust, and ensuring that you always feel part of the SnapMaids family. So, go ahead, let us know how we can make our service shine just for you!

At SnapMaids, we believe in consistent excellence. We want to ensure you're receiving top-quality cleaning service each time we visit. That's why we have in place a system of random quality checks performed by our field managers.

These checks don't mean we doubt our team's abilities; quite the contrary! Our cleaning professionals are among the best in the business, and these checks are just another way to validate their excellent work. We see them as a learning tool to ensure our services always meet our high standards and your expectations.

What can you expect during a quality check?

A field manager might drop by during your scheduled cleaning service. Their job is to verify the quality of work done by our cleaning professionals. This could involve inspecting cleaned areas, checking off completed tasks, and even chatting with you, the client, to get your feedback.

Don't worry - these checks are performed discreetly and respectfully, without disrupting the cleaning process or your daily routine. Our field managers understand the importance of privacy and will carry out their work with minimal intrusion.

These quality checks are part of our commitment to maintaining the highest standards of service and customer satisfaction. By doing so, we can guarantee that you are receiving consistently fantastic service every single time!

At SnapMaids, we understand the comfort and confidence that comes from seeing a familiar face. While we strive for consistency, we do not guarantee the same cleaning professional for each service. How come?

As a 'people-first' company, we prioritize the well-being of our staff. We believe that a team that is well-rested and happy delivers the best service. This means allowing our team members the flexibility to take time off for sickness, well-deserved vacations, family events, or their children's important milestones. This approach helps us maintain our exceptional workplace standards, enabling us to provide the high-quality and consistent service our clients expect and deserve.

We greatly value our clients' preferences and invite you to share if you've developed a rapport with certain technicians. We will do our utmost to accommodate these preferences, scheduling your preferred technician whenever possible.

However, in the event your preferred technician is unavailable, we kindly ask that you retain your scheduled appointment with another equally talented and dedicated technician. This not only ensures continuous service for you but also guarantees a stable and well-paying job for your preferred technician.

We believe that you'll come to value the commitment and expertise of our entire SnapMaids team. Your understanding and flexibility in maintaining consistent scheduling is immensely beneficial to our company. As always, your satisfaction remains our top priority, and we sincerely appreciate your trust in SnapMaids.

Here at SnapMaids, we believe that cleaning services are as unique as the people and places we serve. It's not a one-size-fits-all deal, but rather a tailored service that meets your specific needs and standards.

Given the personal and subjective nature of our work, our policy doesn't provide for traditional refunds. Why? Because your satisfaction isn't something we can just restock on a shelf. Instead, we stand behind our work with a 100% Happiness Guarantee.

If you're not completely delighted with the service we've provided, just give us a shout within 24 hours. We'll gladly come back and perform a touch-up cleaning on those specific areas that need a little extra attention, at no additional cost. This is our commitment to turning every 'oh no' into an 'oh wow' moment!

So, what to do if you're not over the moon with our service? Simple:

1. Give a Shout: Contact us within 24 hours. Our superb team of customer care specialists can't wait to assist you.
2. Detail It Out: We'll need a comprehensive list of the areas or tasks that didn't quite hit the mark. This helps us laser-focus our efforts and prevents any mix-ups during the touch-up visit.
3. Kick Back: Once we've got your list, we'll schedule a convenient time to come back for the touch-up. No fuss, no worries - just a future spotless space!

However, we want to ensure transparency in our services, which requires us to state that our 24-hour clean guarantee doesn't apply if we're asked to use the client's cleaning products or equipment. Our trained professionals are most familiar with our tried-and-tested products and tools, which have proven to consistently meet our high standards of cleanliness and client satisfaction.

Similarly, our guarantee is not applicable for our hourly services where we may not be able to finish all the requested tasks in the given time. In such cases, it's our professional duty to inform you about what we were able to complete and suggest a secondary service if needed.

With these measures, we can stand confidently behind our 100% Happiness Guarantee. It's all part of our commitment to delivering a cleaning service that leaves you smiling every time. Your happiness is our success, and your satisfaction is our guarantee.

At SnapMaids, we strive to offer the best value in professional cleaning services. We do our utmost to maintain competitive rates while providing an exceptional level of service. However, there may be instances where a rate adjustment becomes necessary. Here's how we handle such scenarios:

1. Periodic Assessment: We review our pricing structure periodically to account for changes in operating costs, supplies, and inflation. If a price adjustment is needed, we'll provide you with ample notice so there are no surprises.
2. Service Adjustments: If the scope of your cleaning needs changes significantly – such as an increase in the size of your home or the addition of new cleaning tasks – we may need to adjust your rate to reflect the increased work. We will always discuss these changes with you in advance, ensuring transparency and agreement before proceeding.
3. Exceptional Circumstances: Sometimes unexpected events, such as a global pandemic or a significant increase in the minimum wage, may necessitate a price adjustment. In such cases, we'll communicate any changes clearly and promptly, and we'll work with you to find the most reasonable solution.

We deeply value your trust in our services and pledge to be transparent and fair in all our pricing practices. Our goal is always to continue providing excellent service that justifies every penny you invest in a clean and comfortable home.

At SnapMaids, we strive for outstanding service, and to achieve this, we record all customer interactions, including phone calls. These call recordings are for quality assurance purposes and help us enhance your experience with us

Listening for Quality:

Call recordings allow us to revisit our interactions with you and our team members. By listening to these conversations, we can ensure that our communication is clear, helpful, and always friendly.

Delighting You Every Time:

We take your feedback seriously, and call recordings help us to understand your needs better. Your valuable input inspires us to go the extra mile, creating delightful surprises during our visits that brighten up your day.

A Bond of Trust:

Rest assured, your privacy is of utmost importance to us. We follow all applicable laws and regulations to safeguard your personal information and maintain the trust you place in SnapMaids. Call recordings are securely stored and accessed only for quality assurance.

Your Consent Matters:

Continuing to interact with SnapMaids, including phone calls, implies your consent to the recording of these conversations. Let us know if you have any concerns.

At SnapMaids, we are dedicated to providing excellence in all aspects of our service, including our interactions with you. Thank you for helping us ensure the highest level of quality and customer satisfaction. If you have any questions or feedback, we're here to assist you.

Congratulations on completing your home renovation project! At SnapMaids, we understand the excitement and anticipation that comes with transforming your living spaces. As you wrap up the construction phase, we're here to provide you with a polished, post-renovation cleaning that brings out the true beauty of your newly renovated home.

Our Approach: Two Visits for Impeccable Results

For post-renovation cleans, we require two visits to ensure thoroughness and attention to detail. Here's how we make your home shine:

Initial Cleaning: Once the contractors complete their finishing touches and your renovation is fully completed, our skilled technicians will perform an initial cleaning that focuses on removing construction dust, debris, and surface-level dirt. We recommend scheduling our service a few days after your renovation end date.

Final Touch: After dust has had a chance to resettle, our team returns for the second phase to give your home a meticulous, top-to-bottom clean. We'll pay special attention to dust resettlement, ensuring a spotless and radiant finish.

Dust Resettlement: A Natural Occurrence

It's essential to understand that dust resettlement is a normal part of the post-renovation process. Despite our best efforts, airborne particles from the construction work can settle back onto surfaces. Our second visit takes this into account, and we diligently tackle any remaining dust to achieve that sparkling finish you desire.

Vent Consideration: Enhancing Our Finishing Service

For optimal results during our "Final Touch" cleaning, it's important to consider the impact of vents. While we don't clean vents as part of our service, we recommend having them professionally cleaned before our second phase.

Clean vents:

• Promote better air circulation, reducing dust resettlement after our thorough cleaning.
• Improve indoor air quality, providing a fresher and healthier living environment.
• Optimize HVAC efficiency, resulting in energy savings and better temperature control.

Before scheduling our "Final Touch" cleaning, engage a specialist to clean your vents for an ideal foundation, leaving your home radiant and ready to enjoy.

Special Consideration: Happiness Guarantee

While our standard happiness guarantee applies to most of our cleaning services, we want to be transparent about our post-renovation cleans. If you choose to book only the initial cleaning and opt out of the final touch, our usual happiness guarantee will be waived. We highly recommend taking advantage of both visits for the most satisfactory outcome.

What We Do and What We Leave for Contractors

We take pride in our post-renovation cleaning services, and we want to make sure we're aligned with the roles of other professionals involved in your home renovation. Here's what we do and what we leave for contractors:

We Do: Our team excels at cleaning up construction dust, removing surface-level dirt, sanitizing bathrooms, and making your kitchen shine.

We Leave for Contractors: Our focus is on cleaning. For tasks beyond our specialization, such as sticker, paint, and adhesive removal, we gladly leave those in the capable hands of contractors, ensuring a seamless transition to your pristine, renovated home.

At SnapMaids, we're dedicated to providing you with exceptional post-renovation cleaning services. We know the effort that goes into creating your dream home, and our goal is to contribute to that vision with a sparkling finish that reflects your style and taste.

Have Other Specific Requests? Let Us Know!

If you have any other specific cleaning requests or concerns about your post-renovation clean, don't hesitate to share them with us. We're here to accommodate your needs and ensure your satisfaction throughout the process.

Let's put the final touches on your home transformation together! Contact our friendly team to schedule your post-renovation clean, and get ready to step into your newly renovated space with delight.